How to build a BPM capability in your organisation

Raymond Danton, director, applications services at Deloitte Australia.

Other key aspects to introducing our BPM capability into Deloitte Australia have been the development of a BPM Maturity Model, integration with the firm's IT and governance processes and defining BPM Guiding Principles.

Building an offshore presence for our IT team for the first time and integrating it with our onshore teams has also been vital.

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