"It was eye-opening to see a different user perspective," he says. "We [millennials] view Twitter as a business communication tool with a personal face. An executive's world is totally different -- it's made me understand that I'm communicating on behalf of Cisco and there are some things I can't say or that could be detrimental to my career."
Perhaps the best part of the reverse mentoring relationship with Perry is that it's opened doors to opportunities that might not have emerged without that executive face time. "It's definitely helped not only from a connection standpoint and a visibility standpoint, but also from a confidence perspective," Chiles says. "When you see the value that Lance or whatever executive is getting from your help, it makes you see we're all just people at the end of the day."