Moving away from IT plumber to enabler of business transformation

Divina Paredes

C leader

The latest IDC C-suite survey highlights the need to change the perception of IT and CIOs being all about plumbing and hygiene to being enablers of business transformation.

Unlike other countries, where the CEO is increasingly being recognised as the CIO's primary advocate, New Zealand CIOs still see the CFO as their biggest supporter, notes report author Louise Francis, IT spending research manager, IDC New Zealand.

When asked who are their biggest advocates, 34 per cent of IT respondents cited the CFO, compared with 28 per cent from line of business (LOB) respondents, notes Francis on the key points of the report The 2014 New Zealand C-Suite Survey: Closing the CIO/CXO Gap.

Just over a quarter (27 per cent) of IT respondents cited the CEO as the biggest advocate of IT, compared with 43 per cent of their LOB colleagues. Nineteen per cent of IT respondents cited the chief operating officer as their biggest advocate, while 18 per cent LOB respondents cited this was the case.

Francis notes this could be the reason CIOs are still focusing on maintenance, cost control and business as usual "rather than transformation projects that the rest of the business thinks they should be getting on with".

These IT hygiene issues should be addressed prior to any conversations with C-suite colleagues, she says. This will ensure that during these meetings, the focus is on "what IT is doing to grow the business, not how IT is going to increase network resilience".

The report suggests perception is the biggest challenge for ICT value, with CIOs and their executive colleagues listing different challenges and priorities in leveraging ICT to drive business forward.

CIOs, for instance, cite the following as the top three challenges: lack of understanding of new technologies, lack of required skills to effective execute ICT, and lack of ICT budget for the business requirements it needs to support.

Their line of business colleagues, however, see lack of business unit stakeholders' buy-in or support from CEO and senior executives, governance and regulations limitations and restrictions; and growing complexity in IT environment and varied user requirements as the top challenges.

The LOB leaders cited lack of thought leadership in ICT strategy and roadmap as the fourth biggest challenge.

The survey is part of the Asia Pacific Suite survey covering 1421 executives, with 180 coming from New Zealand. By respondents, 66 per cent hold IT roles and the rest include CEOs, CFOs, CMOs and line of business managers.

A third of the New Zealand organisations come from government, education and healthcare.

It was conducted in March to April this year, and provides insights into the C-suite's attitudes towards emerging technologies, investment drivers and barriers to adoption within 480 organisations across the Asia Pacific.

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