The five characteristics of a new breed of CIO: Gartner

Linda Price

2. Primary focus -- from operations to monetisation

The new CIO will focus on combining technology with information and human capabilities, and applying it to drive innovation in new customer interactions, new ways of competing and new revenue streams. Focus on 'how we make money' instead of 'how we do things'.

3. Scope of accountability -- from IT organisation to ecosystem

Rather than building foundational platforms for the business, the CIO will focus on orchestrating a complex ecosystem of customers, distributed IT development, and technology and business suppliers. The CIO will need to build a culture of sustainable enterprise change, with a focus on exploration and learning, and lead with an outside-in perspective, focusing on consumer value and an integrated technology-enabled business response.

4. Planning approach -- from routine to dynamic

Instead of an annual IT strategy, long-term planning methodologies such as forecasting and scenario planning will be required. Constant exploration of technology disrupters and innovations will drive the next business success.

5. Measure of success: From efficient ways of working to effective outcomes

The CIO will be measured on successful management of business outcomes enabled by technology, not simply cost-efficient performance.

The waves of technology and business innovation will continue to arrive in every industry further and faster than expected, creating a new breed of enterprise that will require this new breed of CIO. To not get caught, CIOs must begin to adjust their focuses, profiles and skills. The next step is to consider your own strengths and weaknesses today across each of the five dimensions and develop a list of actions to take to address your priority areas for development. If you need help, please get in touch.

Linda Price is group vice president, Gartner, executive programs in Asia Pacific. 

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