Addressing the woes of 2014’s enterprise tech trends in AP: Dimension Data

Nurdianah Md Nur

In addition, the cost of supporting multiple platforms is forcing companies to streamline the support of devices supported. It has become a major headache and end users' self-support is simply not viable.

In terms of cost, Dimension Data conducted a survey on BYOD and found that 67 percent of the respondents using BYOD said their expenditures haven't changed, while 24 percent actually saw an increase in costs after implementing BYOD. Security, end-user support, privacy and total cost of ownership were the most cited reasons for BYOD not saving money for the organisation. In the long run, CYOD could support companies in offering better security.

To help with security concerns, IT security professionals need to think in terms of mobile application management, rather than device management. Security should be applied to the application, not the device, and should be integrated vertically into the security management plan for the entire application. When the issue is looked at in that way, the difference between BYOD and CYOD is not about security, but about who owns and supplies the equipment. With CYOD, the support of a limited number of device options can be better managed at reduced cost with improved end user satisfaction.

It is not surprising that CYOD is preferred by Asian companies as it encompasses the best of both worlds; a controlled network environment that still offers employees the benefit of a single work/home device of their choice. CYOD is also less of a cultural leap for the organisation, since maintaining ownership of the contract is much closer to the status quo of corporate provision. So aside from the security and monetary risks, BYOD is often a leap too far for many, so it is only natural that they prefer to stick to what they know.

The downside to CYOD is that it narrows down what BYOD offers as it takes away the freedom to choose which device best suits the employee. How should enterprises then ensure that CYOD will provide the same employee satisfaction offered by BYOD?
CYOD has its drawbacks for employees in terms of not being able to offer them the freedom of choice, which could affect their productivity at work, especially with the new generation of workers.

Instead of CYOD, another model that's already gaining approval is COPE (corporate owned, personally enabled). COPE takes the positives from BYOD and progresses from there. With that model, employers retain control over devices and security but empower employees to use them as they see fit, hence overcoming the support, security and liability concerns of BYOD.

Employers can optimise expenses, and review and approve devices, operating systems and applications, while employees have the choice to have spreadsheets and Angry Birds on the same device.

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