Photo - Laurence Si, Country Manager, VMware Malaysia
Many Malaysian companies are still showing a possible misalignment between IT and business priorities, according to results of the 4th annual VMware Cloud Index-a commissioned study conducted by Forrester Consulting, which surveyed 2,785 senior IT and business decision-makers in 10 Asia Pacific countries, including Malaysia.
Malaysian respondents are most concerned about the lack of existing IT resources and the lack of current alignment of IT with business priorities. In fact, only 14 percent of Malaysian respondents believe their current IT investments are both sufficient and properly aligned-among the lowest in the region.
On the other hand, 67 percent of Malaysian respondents believe that leveraging cloud and 'as-a-service' approaches will help/has helped their organisations become more efficient and operate with leaner IT resources-this figure is highest in the region.
While cloud adoption is increasing in Malaysia, many perceive IT is slow in providing the necessary tools to meet the organisation's business priorities. It is therefore important that we address the needs of organisations to simplify IT. The VMware Cloud Index also revealed that 92 percent of Malaysian respondents consider the need to address rising expectations of customers and improving customer satisfaction to be their top business priority over the next 12 months-tied with improving the quality and capabilities of their products.
In order to achieve this objective, IT as a business enabler needs to be in tune with such demands. And if IT doesn't improve, the business will seek alternatives. This sentiment is shared by 82 percent of Malaysian respondents who confirm that business units circumvent IT in order to source technology or business applications directly.
Given rapid economic growth in the region, IT infrastructure must be optimised so that services are provisioned efficiently so as to allow IT to function as a business transformational tool. The Cloud Index shows that improving overall IT efficiency and responsiveness is also a top priority within Malaysian organisations. Among major technology trends that were identified, 67 percent of Malaysian respondents believe a software-defined approach to implementing and managing data centre resources (servers, storage, networks) will have a significant impact on their organisations during the next two-three years.
It is encouraging that Malaysian respondents recognise that a comprehensive and integrated suite of cloud infrastructure and management software can enable them to deliver IT-as-a-Service, and in the process potentially improve the level of efficiency, agility and control in data centre environments. By extending the virtualisation principles of abstraction, pooling and automation across all data centre resources and services, the software-defined data centre architecture can simplify and speed up the provisioning and management of compute, storage and networking resources through policy-driven automation.
There has been a shift of the IT mantra, which started with control at the mainframe stage and shifted through the client-server phase to the current mobile-cloud where the mantra is now IT-as-a-service (ITaaS) serving billions of users.