Bank of England tenders for IT Service Management toolset

Derek du Preez

The Bank of England is planning to implement a new set of tools to deliver, manage and support its best practice ITIL aligned processes.

It expects that the chosen IT Service Management provider will be able to support a number of processes, including event management, incident management, service asset and configuration management, as well as knowledge management.

The Bank has also said that it requires a self-service mechanism via a portal.

A contract notice states: "The Bank will consider implementing additional ITIL processes as required in the future which the toolset would be expected to be able to support.

"The successful bidder will be able to demonstrate a strong experience of providing, implementing and supporting IT Service Management toolsets within similar sized organisations."

The tools and solutions offered will have to be compatible with ITIL v3-2011.

The Bank of England's newly appointed CIO, John Finch, recently told Computerworld UK that he doesn't believe that the organisation needs a chief digital officer (CDO) to drive a digital transformation.

"I think the chief digital officer is made up of a number of different people all at once - I think every chief executive has to have a bit of CDO in them, they need to understand how technology is transforming their business. A lot of businesses have a chief strategy officer, they clearly need to understand how this electronic digital thing is affecting their business. And I think the CIO has a role to play in this," he said.

"I don't think we need a CDO - I think we need a group of tech savvy policy people. So if you think about the bank as a regulator, it has policy experts that look after fiscal, monetary economic policy. They really need to be educated as tech savvy employees so that they can understand information in the broadest sense, where it's coming from."

He added: "I think we need a governor and governors that get how we are going to connect to the world and fight through all these security things. And we need a CIO that gets all of this and can enable it to happen."