If the use of AI in the IT department sounds worrying, there's no need to be too concerned about them running out of control just yet. That's because of the difficulty that has been encountered in developing software that can reason.
"Very little progress has been made on that front," says Nova Spivack. "That's the dirty little secret of AI."
And that means a sentient computer system like HAL 9000 is not even close to being on the horizon.