What is process intelligence (PI) and its value for enterprises today? Alson Ong, VP of Solutions, Asia Pacific and Japan, for the business intelligence (BI) and analytics solutions vendor Kofax–who will be hosting an Executive Networking Table at CIO Summit Singapore 2014–explains in this Q&A.
When we talk about "process intelligence", what fundamental issues must be addressed first before an organisation begins to look at it?
Many organisations believe that they must fully document their entire set of processes before starting a process intelligence project. This is a fallacy.
Most organisations can get started by making intelligent guesses or roughly documenting their workflows. While the organisation must have a good understanding of what a process is and how activities fit together to form the process, the technology will highlight the real flow of activities and even find those that were not documented.
The second step is to begin collecting the data from each activity. Use technology that makes the collection and processing of this data easy, including process discovery and activity monitoring. These sets of data will feed into the strategic and individual KPI calculations.
The third step is to analyse, explore and interpret the initial set of data. This serves as a baseline of the as-is processes. Without this baseline, it can be very difficult to show measurable progress.
From what I've gathered, Kofax Altosoft solutions are said to be "codeless". Could you elaborate on what is meant by "codeless solutions"? Do you mean there's no customisation involved in order to realise maximum benefits?
In order to meet the fast paced and fluid demands of business users throughout a modern organisation today, you have to be agile and you have to be able to deliver value in an instant. Altosoft's unique 'codeless' environment means just that, you do not have to enter any code, script or syntax in any part of our solution. It's not that coding is bad or a negative, but we find that without it, you can deliver business value at the speed of thought, designing metrics, measurements, analytics and beautiful end user dashboards through a drag and drop, simple to use end user experience.
What industries can benefit from your process intelligence?
Almost any type of industry can benefit from process intelligence. It is about extending an organisation's capability to monitor, analyse, and improve its critical operational processes.
Everything executed in a business environment is a process or a set of related activities, ranging from simple to complex, performed to accomplish a goal or target. It may be to fill an order, resolve a customer's problem, create and execute a marketing campaign, monitor a call center, or ensure appropriate care in an emergency room.