MSIG Holdings Asia's Grace Chong on IT trends that affect the insurance business

FY Teng

What would you say are key attributes every technology leader must have?
One of the key attributes is that of having effective communication skills. Being able to articulate clearly and convincingly is critical. Another is keeping oneself updated on trends and new technological advancement, because it is key to staying relevant. Also, a successful technology leader is business savvy and always forward-looking. Having the courage to make tough decisions and be accountable is a critical trait as well.

What would you like to be known for within the financial services sector or the greater ICT community at large?
Although I have many accomplishments over the course of my career, I am proudest of my achievements in the areas of business process re-engineering and standardization, even though some of the work in those areas have not been and are not technology driven.

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