CIO Quick Takes: What's your strategic focus?

Dan Muse

Matt Lasmanis, vice president and CIO at GSK U.S.
matt lasmanis 
Credit: GSK U.S.

This year, we are splitting our focus between external innovations and internal operations. Externally, we are looking to continue to grow in emergent areas like digital, omnichannel, and customer experience. Internally, we will continue to focus on the core internal operations, such as ERP and infrastructure.

Our goal for 2017 is to ensure that we continue to keep the right balance between the two, investing in emerging innovation, while continuing to safeguard our core operations.

Peter Krockta, AVP IT operations, John Hancock
peter krockta 
Credit: John Hancock

For us the focus in 2017 and beyond will be in three areas; agility, stability, and innovation. You’re right, that’s a lot to tackle but I think there are three factors that can increase the odds of success; 1) unquestioned commitment from the C-Suite, 2) middle managers who “embrace the change”, and 3) a boots-on-the-ground work force who are intellectually curious and comfortable with ambiguity. Let me provide some detail on what we’re doing in each of these areas.

Agility: We’ve made commitments in accelerating to the Cloud, investing in our DevOps toolsets, expanding our Agile development practices, and most importantly, streamlining our processes.

Stability: The measures we’re taking in this space include application rationalization, technology currency, and development lifecycle improvements to strengthen our risk posture.

Innovation: High employee engagement is a significant factor in helping to establish a culture of innovation and that’s where we’re putting our energy.

We’ve already logged several wins in each of these areas and the resulting business value has served to bolster ITs credibility as a partner and trusted advisor to the business rather than an impediment to growth. The forecast for 2017 is exciting.

Phil Stevens, CIO, Army & Air Force Exchange Service
phil stevens 
Credit: Army & Air Force Exchange Service

By building on a strong omnichannel foundation, the Exchange in 2017 will rapidly transform both the in-store and online customer experience to drive continued improvement in relevance, convenience and value. 

In the store, we are deploying a modern, omnichannel-enabled POS as well as mobile solutions for both shoppers and associates. We will expand ship-from-store locations around the world and modernize the global ecommerce fulfillment platform.  

The Exchange is also adopting a mobile-first strategy while significantly increasing ecommerce capacity to support rapid growth. We are building a customer information hub with deep analytic capabilities to ensure we continue to provide a relevant and consistent shopping experience.  Most important, we are integrating our digital infrastructure to ensure common, real-time product and inventory data at every touchpoint so Soldiers, Airmen and their families can find what they want with fast, flexible fulfillment options.

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