Rahul Merchant, senior executive vice president, CIO, TIAA
As innovation in technology emerges almost daily, the speed in which we need to adapt accelerates along with it. A large part of my job is not only staying on top of these changes, both within and outside of my industry, but in thinking outside of the box about ways to leverage these innovations and new technologies in my organization.
Can an advance in data analytics help identify better ways of doing business? Or can a new way of using robotics in the healthcare field be applied to the financial services industry?
In 2017, I want to ensure that we continue doing what we do well, but I also want to incorporate innovation across processes and thoughts that are becoming business as usual. From Blockchain to the API Economy, there are many disruptive and emerging technologies that will redefine the future of the financial services industry.