How to build better business relationships

Chloe Dobinson

CIOs should communicate with their customers first hand. Chief Information Officer Bill Wilkinsi s ensuring his customer-centric approach reflects the customer demands at First Utility.

"I have combined a highly regarded customer engagement approach which has been driven by automation, artificial intelligence and constant innovation," he said.

CIO Wilkins and his team are currently investigating better contact management technologies across its digital and voice channels which will see the gas company extend to AI systems allowing them to respond to customers more quickly and accurately.

"The digital team is constantly looking at how to promote new business processes to our online platform, improving the experience of customers by reducing contacts and improving response times," Wilkins added.

Overcoming these barriers is crucial for CIOs as it can help manage its customer communications while also giving feedback on their overall products and services.

Previous Page  1  2  3